1. Introduction

Welcome to RJS Pro Clean ("we," "our," or "us"). We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Contact Information

- Business Name: RJS Pro Clean

- Address: 23 The Tannery Buntingford, Hertford, United Kingdom

- Email: [email protected]

2. Data We Collect

We collect the following types of personal data:

- First Name

- Last Name

- Email Address

- Phone Number

- Address

We do not collect sensitive data, such as health-related information.

3. Methods of Data Collection

We collect personal data through the following methods:

- Forms on our website

- Live chat interactions

- Cookies

- Phone calls

We also use third-party tools for data collection and analytics, including:

- Google Analytics

- Facebook Pixel

- TikTok Pixel

4. Purpose of Data Collection

The personal data we collect is used for the following purposes:

- To provide appointment reminders.

- To market new services.

- To notify users about changes to our service list or area coverage.

Marketing Opt-Out

We use your data for marketing purposes. You can opt out at any time by replying "QUIT" to our communications.

5. Legal Basis for Processing Data

We process your personal data based on the following legal bases:

- Consent: For marketing communications

- Contract Necessity: For essential updates regarding the services we provide

6. Data Sharing

We do not share your personal data with third parties.

7. Data Retention

We retain personal data indefinitely. This allows us to:

- Maintain comprehensive records for reference

- Analyse our growth and identify areas for improvement

8. Cookies

We use cookies on our website to enhance user experience. These include:

- Analytics cookies

- Essential cookies

- Marketing cookies

Users can manage or decline cookies via the cookie popup displayed upon entering the site.

9. User Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

- Access: Request a copy of the personal data we hold about you

- Correction: Request corrections to your personal data

- Deletion: Request the deletion of your personal data

- Portability: Request to transfer your data to another provider

- Restriction: Request to limit how we use your data

- Objection: Object to the processing of your data for specific purposes

To exercise your rights, contact us at [email protected].

10. Data Security

We take the security of your data seriously and employ encryption to protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites. We disclaim any responsibility for the privacy practices of these external sites.

12. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect data from individuals under the age of 18.

13. Policy Updates

We will inform users of any changes to this Privacy Policy via email.

14. Governing Law

This Privacy Policy is governed by the laws of the United Kingdom, including the UK GDPR and the Data Protection Act 2018.

15. Contact Information

If you have any privacy-related queries or complaints, please contact us at:

Email: [email protected]

Thank you for trusting RJS Pro Clean with your personal data. We are committed to protecting your privacy.